REVENA SHIPPING POLICY

Effective Date: [08/07/2025]

At Revena®, we’re committed to delivering every order quickly, safely, and transparently. Our logistics network is optimized to ensure your items arrive on time — and we back this with our Delivery Guarantee.

🔷 1. PROCESSING & HANDLING

  • Orders are processed within 24–72 hours (business days).
  • You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.
  • Processing delays may occur during high-volume periods or due to verification requirements (e.g., address corrections).

🔷 2. DELIVERY GUARANTEE

We guarantee that most orders will arrive within 7–14 business days of shipment.

If your delivery exceeds 14 days after dispatch, you’ll automatically receive a

💰 $1 Late Arrival Coupon — redeemable on any future purchase.

Delays caused by customs, local holidays, remote-region delivery limits, or natural events are excluded from this guarantee.

🔷 3. SHIPPING OPTIONS

Express On Demand Delivery (7–14 Working Days)

  • Flat Rate: $8.00 USD
  • Free Shipping on all orders $34.99 USD and above
  • Carbon Neutral Shipping included at no extra cost
  • Fully tracked and insured against loss or damage during transit

This single service ensures consistent, reliable, and environmentally responsible delivery for every customer worldwide.

🔷 4. CUSTOMS & IMPORT DUTIES

  • Customers are responsible for any customs duties, import taxes, or clearance fees required by their local authorities.
  • These charges are not included in the product or shipping price.
  • If you’re uncertain, we recommend checking with your local customs office before placing your order.

🔷 5. HASSLE-FREE RETURNS

We offer a 15-day return window on all eligible items.

Some products include an extended 90-day return period (if indicated on the product page).

To start a return or refund:

Returned items must be unused, unwashed, and in their original packaging with tags attached.

🔷 6. SHIPPING GUARANTEE COUPONS

  • If delayed beyond the promised date, you’ll receive a Revena coupon (value shown on your order page).
  • Coupons are valid for 60 calendar days from issuance and can be used on any non-virtual product.

🔷 7. TRACKING & UPDATES

  • You’ll receive a tracking number via email once your order ships.
  • You can also log into your Revena account at any time to check real-time tracking updates.
  • Tracking updates may take 1–3 business days to appear after shipment dispatch.

🔷 8. CUSTOMER SUPPORT

For any questions regarding your shipment, customs, or order delays, our team is here to help 24/7.

📧 support@revenawear.com