FAQs

MOST ASKED QUESTIONS

HOW DO I TRACK MY ORDER?

After your order ships, we’ll email you a dispatch email with your tracking number. You can also track anytime on our Track Your Order page using your tracking number. Please allow 24–48 hours for the first carrier scan to appear.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

• Handling: Usually 1–3 business days to pick, pack, and hand off to the carrier (slightly longer during launches/holidays).


• Transit: Depends on your location, worldwide shipping varies from 7-14 days. You’ll see a live ETA at checkout and in your tracking.

We move fast, but carrier delays can occur and are outside our control.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

Once your return is scanned and inspected, refunds typically return to your original payment method within 5–10 business days (banks can vary). Store credit refunds are issued instantly.

WHAT IS YOUR RETURN POLICY?

Do you need to return your purchase? We're here to assist you! You have up to 15 days from the date of delivery to make your decision. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps in our Returns Form.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept returns on the below products;

Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

Read our full Return Policy →

HOW DO I MAKE A RETURN?

Returning is quick and easy. To request a return, please follow the steps in our Returns Form. If you want to know more about our return policy, please visit our Returns page.

WHAT PAYMENT METHODS CAN I USE?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

Credit or Debit Cards:We accept major credit and debit cards, including Visa, Mastercard, American Express, IDEAL and BankContact depending on your location.

PayPal:You can use your PayPal account to make purchases on our website for added convenience and security.

Afterpay:With Afterpay, you can buy now and pay later with no interest or fees when you pay on time.

Mobile Payment Services:Depending on your location, we may accept mobile payment services such as Apple Pay and Google Pay.

Gift Cards or Store Credit:If you have a gift card or store credit issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.

PRODUCT

HOW DO I FIND MY RIGHT SIZE?

Use the Size Guide on each product page and follow our fit notes. If you’re between sizes and prefer a tighter look, size down; for a relaxed fit, size up. Still unsure? Message us with your height/weight/chest/waist and preferred fit.


Based on internal sales data, 95% of customers favor our size guide for fit accuracy, according to internal sales data. (Jan – Nov 2025)

HOW SHOULD I WASH MY BOTTOMS OR TOPWEAR?

For detailed washing instructions on every fabric and product type, please visit our official Care Guide page.

It covers exact washing temperatures, drying methods, and maintenance tips for all Men’s, Women’s, and Accessories collections.

DO YOU OFFER GIFTCARDS?

To purchase a gift card, simply visit our website and navigate to the gift cards section. From there, you can choose the desired amount for the gift card and add it to your cart. During the checkout process, you can provide the recipient's email address and a personalized message if you'd like to send the gift card directly to them.

Once the purchase is complete, the gift card will be delivered electronically to the recipient's email inbox, along with instructions on how to redeem it. Recipients can then use the gift card to shop for their favorite items on our website at their convenience.

DO YOU OFFER WARRANTY ON YOUR PRODUCTS?

We stand behind the quality of our products and aim to address any concerns or issues promptly. Our warranties typically cover manufacturing defects and workmanship issues for a specified period from the date of purchase. However, please note that warranty terms and conditions may vary between products.

ORDERS & DELIVERY

HOW DO I TRACK MY ORDER?

After your order ships, you’ll receive a dispatch email with your tracking number. You can also track anytime on our Track Your Order page using your tracking number. If you don’t see updates, carriers may take 24–48 hours to scan the first checkpoint.

DO YOU SHIP TO MY COUNTRY?

We deliver worldwide. REVENA orders are shipped with trusted carriers such as DHL, DPD, UPS and local carriers.

At checkout you’ll see available methods, costs, and estimated timeframes for your address. If shipping isn’t available to your location, contact us at support@revenawear.com.

WHAT IS THE DELIVERY TIME?

We don't like to keep you waiting, therefore your order is processed directly from our warehouse within 24-48 hours after it being placed.


Transit times depend on your location and shipping method, worldwide our shipping times vary from 7-14 days. You’ll see a live estimate at checkout and in your tracking. During launches or holidays, handling can take a bit longer.

WHAT ARE THE SHIPPING COSTS?

Shipping rates are calculated at checkout based on destination and method. We offer free shipping on all orders over $34.99 USD.

CAN I CANCEL OR CHANGE MY ORDER?

We understand that circumstances may change, but our commitment to quick processing means we're already working diligently to prepare your order for shipment as soon as it's received. Therefore, we kindly ask our customers to double-check their orders before finalizing payment.

If you have any questions or concerns regarding your order, please don't hesitate to contact us at support@revenawear.com.We're here to assist you in any way we can within the constraints of our rapid processing system.

If the item(s) are not to your liking you can always return them within 15 days.

HOW DO I REDEEM MY GIFTCARD OR VOUCHER?

During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.

If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.

MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT?

If your tracking information indicates that your order has been delivered but you haven't received it, here are a few steps you can take:

Check Your Delivery Location:Double-check the delivery address to ensure that it was entered correctly when placing the order. Sometimes, packages may be delivered to a neighbor, front desk, or a different location on your property.

Look for Delivery Notes:Check for any delivery notes left by the carrier. Sometimes, carriers leave packages in secure locations or with a receptionist if you're not available to receive the delivery.

Contact the Carrier:Reach out to the shipping carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation into the matter.

Contact Customer Support:If you're unable to locate your package after following the above steps, contact our customer support team. Provide them with your order details and tracking information. We'll work with you to resolve the issue and ensure that you receive your order as soon as possible.

File a Claim: In some cases, if a package is marked as delivered but not received, you may need to file a claim with the shipping carrier. Our customer support team can assist you with this process and provide any necessary documentation.

Rest assured, we're here to help resolve any delivery issues and ensure that you receive your order. Please don't hesitate to reach out to us for assistance.

I ENTERED A WRONG SHIPPING ADDRESS, WHAT CAN I DO?

If you realize the mistake shortly after placing your order, contact our customer support team immediately. The sooner you reach out, the better the chances of correcting the address before the order is shipped.

If your order has already been processed or dispatched and you're unable to update the address through our customer support team, contact the shipping carrier directly. Depending on the carrier's policies, you may be able to request a package redirection or rerouting to the correct address. This often involves an additional fee and is subject to carrier approval.

To avoid similar issues in the future, double-check your shipping address before finalizing your order. Ensure all details, including apartment numbers, street names, and postal/ZIP codes, are accurate.

WILL I BE CHARGED WITH VAT OR DUTIES?

VAT is covered in the listed prices for all purchases made through our website. You won't encounter any additional charges related to VAT during the checkout process.

We strive to provide transparent pricing to make your shopping experience as straightforward as possible. If you have any questions or need further clarification, feel free to reach out to our customer support team for assistance.

I HAVEN'T RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (consisting of minimum 8 digits), order summary and the shipping address.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.

RETURNS

WHAT IS YOUR RETURN POLICY?

Do you need to return your purchase? We're here to assist you! You have up to 15 days from the date of delivery to make your decision. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.

Returning is quick and easy. To request a return, please follow the steps from our Returns Form.

All returned items must be unworn, unwashed, and in their original condition with tags attached. Items must be returned in their original packaging. We do not accept any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

HOW CAN I MAKE A RETURN?

Returning is quick and easy. To request a return, please follow the steps in our Returns Form. If you want to know more about our return policy, please visit our Returns page.

WHAT ARE THE RETURN COSTS?

All eligible returns are free of charge. We’ll take care of the return shipping costs so you can shop with confidence. You can also read our return policy here: Return Policy

HOW LONG DOES A REFUND TAKE?

Once your return is scanned and inspected, refunds typically return to your original payment method within 5–10 business days (banks can vary). Store credit refunds are issued instantly.

CAN I MAKE AN EXCHANGE?

The fastest way to swap sizes/colors is to place a new order and return the original for a refund. If an exchange option appears in the Returns Form for your item, you can request it there (availability varies by stock).

WHERE CAN I FIND MY ORDER NUMBER TO REGISTER MY RETURN?

Your order number can be found in the confirmation email you received after placing your order. This is a eight digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

If you've already initiated the return process and the product is sold out, we'll reach out to you directly. Our team will work with you to find a suitable solution, whether it's selecting a different product, receiving store credit or exploring other options.

WHAT IF MY PRODUCT ARRIVED FAULTY OR DAMAGED?

We’ll make it right. Start a return via the Returns form. Specify your refund reasoning and include clear photos (full product + close-ups). Our team will review and respond with a resolution (replacement, repair, or refund).

WHAT SHOULD I DO IF I WANT TO RETURN MY ORDER OUTSIDE OF THE RETURN PERIOD?

We use a return period of 15 days during which the customer may return his or her package without giving any reason. These 15 days start when the package is received. Please note that the return shipment must be sent back to us within these 15 days.

If you’re just outside the window, contact us with your order number. We review late requests case-by-case but we can't guarantee anything past the 15 day period.

HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse.

From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 5-10 days before the refund is visible back to your original payment method.

WHOLESALE / B2B

DO YOU OFFER WHOLESALE OR TEAM ORDERS?

Yes, wholesale pricing and bulk rates are available for retailers, gyms, teams or any business of any variety.

HOW DO I APPLY?

Submit your details and follow our instructions detailed in our Wholesale/B2B Form. Our team will review within 24-48 hours and contact you with further instructions.

DO YOU OFFER CUSTOM BRANDING?

For qualified volumes we can discuss private label, co-branding, and custom colorways/tags/packaging. Include this in your application.

CREATOR PROGRAM

WHO CAN JOIN THE CREATOR PROGRAM?

We partner with athletes, UGC creators, editors or any sort of creator who aligns with Revena’s vision. Micro-creators are welcome—quality > follower count.

WHAT ARE THE BENEFITS?

Earn up to 35% commission through your unique referral link or discount code.

Receive tiered rewards, performance bonuses, early access to new drops, and content gifting opportunities.

Top creators may also be featured on Revena campaigns and social channels.

HOW DO I APPLY?

Complete the Creator Program Form with your portfolio links (TikTok/IG/YouTube), niche, audience demographics, and sample content.

We typically reply within 24-48 hours.

PRESS & CAREERS

PRESS ENQUIRIES

For press/PR opportunities, email press@revenawear.com with your outlet, timelines, and angle. We’ll reply quickly if it’s a fit.

CAREER ENQUIRIES

Great to hear that you are interested in working at Revena! Share your portfolio and role interest at careers@revenawear.com so we can keep you on file.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit/debit cards, PayPal and popular digital wallets (availability varies by country). We also offer Afterpay, you can buy now and pay later with no interest or fees when you pay on time. Gift cards and rewards vouchers can also be used at checkout.

WHY WAS MY PAYMENT DECLINED?

Most declines are bank security checks. Verify card details, address/postal code, and available funds; try another method or contact your bank to approve the charge.

CONTACT

HOW CAN I CONTACT CUSTOMER SUPPORT?

Use our Contact Us Form or email support@revenawear.com with your order number or any other enquiries. We aim to respond within 24–48 business hours (faster during business days).

WHAT IS THE RESPONSE TIME OF CUSTOMER SERVICE?

Typical response time is 24–48 business hours. During product launches or holidays, please allow a little extra time—we’ll get back to you as fast as possible.